Customer Service Strategy: 7 Important Keys
Successful service cultures are created through the development of customer service strategy. Incorporating customer service into an organization's strategies and employee customer service platform goals is a critical step in achieving corporate objectives.
Developing a customer service strategy takes time, energy and focus but can help organizations create the foundation to support a culture that understands and values the customer.
Following are 7 keys to developing a customer service strategy:
1. Customer Service Vision
Sharing the vision for a strong service culture is the first step in creating a service strategy. By sharing the vision, leadership helps employees understand their role and responsibility in achieving service ob...